Refund Policy

We offer a 14-day money-back guarantee on all new paid subscriptions. If you’re not satisfied, we’ll make it right.

Effective Date: November 3, 2026  |  Last Updated: November 3, 2026

1. Our Commitment

We stand behind WP AI Builder and want you to be completely satisfied with your purchase. All new paid subscriptions — Starter and Pro — are covered by a 14-day money-back guarantee from the date of your initial purchase. If you are not satisfied for any reason within that window, contact us and we will issue a full refund, no questions asked.

2. Eligibility for a Refund

You are eligible for a full refund under the following conditions:

  • Your refund request is submitted within 14 calendar days of your initial subscription payment date.
  • You are requesting a refund on a first-time purchase of the Starter or Pro plan. Renewals of existing subscriptions are not eligible for the 14-day guarantee.
  • You have not previously received a refund for a WP AI Builder subscription.

3. Non-Refundable Circumstances

The following are not eligible for refunds:

  • Subscription renewals — whether monthly or annual, automatic renewals are not refundable. Cancel your subscription before the renewal date to avoid being charged for the next period.
  • Requests submitted after 14 days — refund requests received more than 14 calendar days after the initial purchase date will not be approved, except in the exceptional circumstances described in Section 6.
  • Partial-period refunds — we do not provide pro-rated refunds for unused portions of a subscription period after the 14-day window has elapsed.
  • Annual plan downgrades — if you purchase an annual plan and later decide to downgrade to a lower tier, we do not refund the price difference.
  • Free plan — the Free plan involves no payment and has no applicable refund policy.
  • Multiple accounts — refunds are limited to one per customer. If you create additional accounts to claim multiple refunds, we reserve the right to deny such requests.

4. How to Request a Refund

To request a refund, please contact us at support@toolgive.com with the subject line “Refund Request” and include the following information:

  • Your name and the email address associated with your WP AI Builder account
  • Your order number or Freemius account ID (available in your purchase confirmation email)
  • The date of your initial purchase
  • A brief description of why you are requesting a refund (optional but appreciated — your feedback helps us improve)

We will review your request and respond within 3 business days. Approved refunds are processed by Freemius, our payment partner, and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

5. Processing Timeline

  • Acknowledgement: We will acknowledge your refund request within 1 business day.
  • Review and approval: Within 3 business days of receiving your complete request.
  • Freemius processing: 1–3 business days after approval is confirmed.
  • Bank or card credit: 3–10 business days depending on your financial institution.

Total expected time from request to credited refund: approximately 5–15 business days.

6. Exceptional Circumstances

We review refund requests submitted outside the standard 14-day window on a case-by-case basis. At our sole discretion, we may approve a refund in exceptional circumstances, including:

  • A billing error that resulted in an unintended duplicate charge.
  • A material defect in the plugin that renders it substantially unusable and that we are unable to resolve within a reasonable timeframe.
  • A charge that occurred after you cancelled your subscription due to a processing error by Freemius.

Exceptional refunds are not guaranteed and are evaluated individually. To submit an exceptional request, email support@toolgive.com with full details of the circumstances.

7. Effect of Refund on Your Licence

Upon issuing a refund, your paid subscription will be cancelled immediately and your licence will be downgraded to the Free plan. You may continue to use WP AI Builder under the Free plan limits. If you re-purchase a paid plan after receiving a refund, the 14-day money-back guarantee will not apply to that subsequent purchase.

8. Currency and Taxes

All refunds are issued in the same currency and amount as the original payment, net of any taxes collected by Freemius that are required to be remitted to tax authorities and cannot be reclaimed. We are not responsible for any currency conversion fees charged by your bank or payment provider.

9. Subscription Cancellation (Without Refund)

You may cancel your subscription at any time from your Freemius account dashboard. Cancellation stops future billing but does not trigger a refund for the current billing period unless you are within your 14-day money-back window. After cancellation, you retain access to paid features until the end of the period you have already paid for.

10. Contact Us

For all refund enquiries, please contact us at:

We are committed to making every interaction with WP AI Builder a positive one. If our product did not meet your expectations, please let us know — your feedback directly shapes how we improve.

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